vlisten

Legal

Refund Policy

Last updated: 19 April 2026

vlisten is a service operated by Iron Platforms LLP, a limited liability partnership registered in India. In this Refund Policy, "vlisten", "we", "us", and "our" refer to Iron Platforms LLP.

1. Overview

We want you to be happy with your purchase on vlisten. This Refund Policy explains when refunds are available, how to request one, and how we handle them. It applies to all paid features on the Service, including individual song or album purchases, artist Superfan tier subscriptions, and platform subscriptions.

By making a purchase on vlisten, you agree to this Refund Policy. It should be read together with our Terms of Service.

2. When refunds are available

2.1 Song and album purchases

You may request a refund within 14 days of purchase if any of the following apply:

  • The song or album file is corrupted, broken, or otherwise undeliverable.
  • The track was removed from the platform after your purchase due to a copyright dispute or policy violation, before you had the chance to use it.
  • You were charged more than once for the same item due to a technical error.
  • The purchase was made by mistake (for example, accidentally tapping the buy button) and you have not downloaded the file or used the content.

Refunds are generally not available if:

  • You have already downloaded the file for offline use.
  • You changed your mind after listening to the full track or album.
  • You did not like the music. (Music purchases are not returnable for taste reasons, the same way you can't return a digital album you've already heard on other platforms.)
  • More than 14 days have passed since the purchase.

2.2 Superfan tier subscriptions (artist tiers)

Superfan tier subscriptions support an artist directly and unlock perks defined by that artist.

  • First-time subscription within 7 days: a full refund is available if you have not accessed any subscriber-only content (early access tracks, members-only songs, exclusive content).
  • Renewals: automatic renewals are not refundable except as required by law. You can cancel auto-renewal at any time from your account; cancellation takes effect at the end of the current billing period and you keep your perks until then.
  • If the artist's content becomes unavailable: if an artist removes the perks you subscribed for or has their account suspended, you may request a prorated refund for the unused portion of the current billing period.

2.3 Supporter Mode (platform subscription)

Supporter Mode is a recurring platform subscription. When you subscribe, 85% of each monthly Subscription Fee is distributed to artists you stream during that billing cycle, and 15% is retained by vlisten as a platform service fee.

  • First-time subscription within 7 days: a full refund is available if you request it within 7 days of your initial subscription. If you have already streamed extensively during that period, we may apply a reasonable discretion threshold or prorate the refund, but we err on the side of the consumer for first-time subscribers.
  • Renewals: automatic renewals are generally not refundable. You can cancel from Account → Manage Plan at any time; cancellation takes effect at the end of the current billing cycle and you continue to receive your Supporter benefits — including your final cycle's distribution to artists — until that date.
  • Zero-qualifying-streams cycles: if you did not stream any qualifying content during a paid cycle, the Subscription Fee is retained by the platform and is not refundable on that basis alone. This covers your continued platform access. See our Terms of Service §8.3 for the full explanation.
  • Service unavailability: if the Service is unavailable for an extended period due to issues on our side, we may offer a prorated credit or refund at our discretion.
  • Effect on artist payouts: if a Supporter Mode Subscription Fee is refunded or reversed by chargeback, the streams collected during the refunded cycle will not count toward artist payouts for that cycle. If a refund or chargeback occurs after payouts for that cycle have already been distributed to artists, vlisten absorbs the loss; we do not claw back payouts from artists for refunded fan subscriptions.

2.4 Pro Artist subscription

Pro Artist is a platform subscription available to artist accounts, providing advanced analytics, release tooling, and priority support. 100% of each Pro Artist Subscription Fee is retained by vlisten, as this subscription is a payment for platform tooling rather than a payment to another artist.

  • First-time subscription within 7 days: a full refund is available if you have not actively used advanced Pro-only tools (such as publishing bulk releases or downloading large analytics reports).
  • Renewals: automatic renewals are not refundable. You can cancel from Account → Manage Plan.
  • Founding Artists: Pro Artist is complimentary for the first twelve (12) months of Founding Artist status. When the twelve-month period ends, standard Pro Artist pricing and refund terms apply to any subsequent subscription.

2.5 Statutory rights (EU and certain other regions)

If you are a consumer in the European Union, the United Kingdom, or another region with mandatory consumer protection laws, you may have additional rights. Specifically, EU consumers generally have a 14-day right to withdraw from a purchase, but this right may not apply to digital content that you have begun to consume immediately (when you have given express consent and acknowledged that the right of withdrawal will be lost). We make this acknowledgment clear at the time of purchase where required.

Nothing in this policy limits any statutory rights you have under applicable law.

3. How to request a refund

  1. Open vlisten and go to Account → Purchase History.
  2. Find the purchase you want refunded and tap Issue with this purchase?. Visit the Help Center first to see if your issue can be resolved through support; otherwise click Still not satisfied? to proceed.
  3. Select a reason and add any details that help us understand your request.
  4. Submit the request.

We aim to review every refund request within 5 business days. You will receive an email with the decision. If approved, the refund will be issued to the original payment method; depending on your payment provider, it may take 5-10 additional business days to appear on your statement.

If you cannot access your account or are having trouble submitting a request through the app, email us directly at support@vlisten.co with your username, order details, and the reason for the refund.

4. How we handle refund decisions

Refunds are reviewed by our support team on a case-by-case basis. We apply this policy fairly and consistently, but we may use discretion in unusual cases. Decisions take into account:

  • The reason for the request and how it aligns with the policy above.
  • Whether the content was downloaded, streamed, or otherwise used.
  • Whether the request was made within the eligible time window.
  • Whether the account has a history of repeated refund requests, which may indicate abuse.

We reserve the right to deny refund requests that fall outside this policy or that we believe are abusive (for example, repeatedly buying and refunding the same content).

5. Refunds and creator earnings

When a refund is approved, the refunded amount is also reversed from the artist's earnings balance. Artists are notified when this happens. This is necessary because the original purchase added to their balance; reversing the purchase reverses the earnings credit.

If the artist has already been paid out for that earning before the refund, we may either offset the refund against future earnings or, in unusual cases, ask the artist to return the funds. This is covered in our Creator Payout Terms (part of the Terms of Service).

6. Chargebacks

If you dispute a charge with your bank or payment provider before contacting us, the resulting chargeback may cause your account to be temporarily suspended pending review. We strongly encourage you to contact us first — we are usually able to resolve issues quickly without involving a chargeback.

Repeated or fraudulent chargebacks may result in permanent account termination and may be reported to payment fraud databases.

7. Currency and fees

Refunds are issued in the same currency as the original purchase. Where currency conversion is involved, the refunded amount may differ slightly from the original charge due to exchange rate fluctuations between the time of purchase and the time of refund. This is a function of currency conversion and is not within our control.

8. Changes to this Refund Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of the page indicates when it was last revised. Material changes will be communicated by email or by a prominent notice on the Service. Refund eligibility for any given purchase is determined by the policy in effect on the date of purchase.

9. Contact us

For refund requests or questions about this policy:

Support: support@vlisten.co
Operated by: Iron Platforms LLP